Troubleshooting

 

 

 

Check Your Email

• • After purchase, your eSIM is sent via email.
  • If you don’t receive it within 2 minutes, check your junk/spam folder.

 

Install & Activate

• • You can install your eSIM from any country.
  • However, it will only connect once you are in the country for which you purchased the data.
•  
• Example: If you buy a UK eSIM while in Canada, you can install it, but it won’t get a signal until you arrive in the UK.

 

Check Data Settings

• • Once in the correct country but not getting a signal:
    • Ensure Data Roaming is turned ON.
    • Do not enable "Allow Data Switching"—this may interfere with connectivity.

 

Reset Network

• • Turn Airplane Mode ON, then OFF after a few seconds.
  • Restart your device if the signal doesn’t appear.

 

Wait for Connection

• • Sometimes, it takes a few minutes for the eSIM to register on the network.

 

Still No Signal?

• • Contact support for assistance.